INTELEKTIVA
Vol 1 No 09 (2020): INTELEKTIVA : JURNAL EKONOMI, SOSIAL DAN HUMANIORA E-ISSN : NO 2686-5661

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN POLEWALI MANDAR

ANDI ISMAWATY (Unknown)
HASANUDDIN (Unknown)

Article Info

Publish Date
19 Apr 2020

Abstract

Service quality always emphasizes the focus on meeting customer expectations, namely the community. In this study, service quality is the focus of efforts to influence community satisfaction. This study uses a quantitative approach with survey data collection procedures located at the Polewali Mandar Regency Population and Registry Office. The measurement scale used is the Likert scale, in which the number of samples is determined using the Slovenian formula with a penetration value of 10%, so that 95 samples from 985 populations in the area of ​​the Population and Registry Office, Polewali Mandar Regency, are obtained. This study produced results based on concurrent tests, concluding that of the five variables, consisting of physical evidence (X1), reliability (X2), responsiveness (X3), guarantee (X4) and empathy (X5), the Community satisfaction. yields 0.867 during the pre-test, which means that the quality of service is largely influenced by the independent variable, which is 86.7% and physical evidence (X1), reliability (X2), responsiveness (X3), guarantee (X4), and empathy (X5) and the remaining 13.3% are influenced by other variables that were not examined in this study.

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Journal Info
INTELEKTIVA
Website

Abbrev

jurnal

Publisher

CV KULTURA DIGITAL MEDIA

Subject

Arts Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Description

INTELEKTIVA Jurnal Ekonomi,Sosial dan Humaniora adalah media diseminasi pemikiran dari berbagai disiplin ilmu. Intelektiva menerbitkan artikel yang berbasis pemikiran ( konseptual ) maupun berbasis riset empirik. Redaksi menerima artikel dengan tema ekonomi dan sosial-humaniora, namun tidak terbatas ...