ABM: International Journal of Administration, Business and Management
Vol 1 No 1 (2019)

Analysis Of Influence Of Service Quality And Facilities Of Room On Patients Satisfaction In Hospitals

Inun Nur Rochma (STIE Mandala)
Karim Budiono (STIE Mandala)
Zainulloh Zainulloh (STIE Mandala)

Article Info

Publish Date
29 Nov 2020

Abstract

This research aim to determine whether the patient is satisfied with the services and health facilities that were provided by the hospitals in and determine what factors are influential in dtermining the level of patient satisfaction to services and facilities provided by the hospital yasmin. Design of the study is divided into three types, namely research exploratory, descriptive and explanatory. Research study kind of explanatory research because the goal is to explain the causal relationship between variables testing hipotesis result show that the variable of service quality and room facilities have a significant effect on patient satisfaction at Yasmin Hospital. Keywords: Quality of service, space facilities, patient satisfaction.

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Journal Info
ABM: International Journal of Administration, Business and Management
Website

Abbrev

abm

Publisher

Sekolah Tinggi Ilmu Ekonomi Mandala Jember

Subject

Economics, Econometrics & Finance Social Sciences

Description

ABM : International Journal of Administration, Business and Management is an interdisciplinary journal that seeks both theoretical and practical papers devoted to aspects of the subject matter indicated in the title. Topics will be drawn, but not limited to, the following areas: Business Management ...