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All Journal ABM: International Journal of Administration, Business and Management ABM: International Journal of Administration, Business and Management
Zainulloh Zainulloh
STIE Mandala
Economics, Econometrics & Finance Social Sciences

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Analysis Of Influence Of Service Quality And Facilities Of Room On Patients Satisfaction In Hospitals Inun Nur Rochma; Karim Budiono; Zainulloh Zainulloh
ABM : International Journal of Administration, Business and Management Vol 1 No 1 (2019)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v1i1.384

Abstract

This research aim to determine whether the patient is satisfied with the services and health facilities that were provided by the hospitals in and determine what factors are influential in dtermining the level of patient satisfaction to services and facilities provided by the hospital yasmin. Design of the study is divided into three types, namely research exploratory, descriptive and explanatory. Research study kind of explanatory research because the goal is to explain the causal relationship between variables testing hipotesis result show that the variable of service quality and room facilities have a significant effect on patient satisfaction at Yasmin Hospital. Keywords: Quality of service, space facilities, patient satisfaction.
Analysis Of Influence Of Service Quality And Facilities Of Room On Patients Satisfaction In Hospitals Inun Nur Rochma; Karim Budiono; Zainulloh Zainulloh
ABM : International Journal of Administration, Business and Management Vol 1 No 1 (2019)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v1i1.384

Abstract

This research aim to determine whether the patient is satisfied with the services and health facilities that were provided by the hospitals in and determine what factors are influential in dtermining the level of patient satisfaction to services and facilities provided by the hospital yasmin. Design of the study is divided into three types, namely research exploratory, descriptive and explanatory. Research study kind of explanatory research because the goal is to explain the causal relationship between variables testing hipotesis result show that the variable of service quality and room facilities have a significant effect on patient satisfaction at Yasmin Hospital. Keywords: Quality of service, space facilities, patient satisfaction.
Co-Authors Inun Nur Rochma Karim Budiono