Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Vol 4 No 3 (2020): Juni 2020

Sistem Pakar Untuk Mengidentifikasi Kerusakan Perangkat PABX Panasonic NS1000 Dengan A* Pathfinding

Siswanto Siswanto (Fakultas Teknologi Informasi Universitas Budi Luhur)
Helmy Ligaputra (Universitas Budi Luhur)
M. Anif (Universitas Budi Luhur)
Windu Gata (STMIK Nusa Mandiri Jakarta)
Basuki Hari Prasetyo (Universitas Budi Luhur)

Article Info

Publish Date
20 Jun 2020


Someone can be said to have the ability to handle damage to the Panasonic NS1000 PABX device and perform a configuration of at least 3 years or already have a certificate of competence and training. The problem to be investigated is the number of experts there is only one and can only identify 5 damage per day and 1 day there are 25 damage. PABX Panasonic NS1000 has 30 rules and 130 data symptoms of damage as its knowledge base. This Expert System is designed to identify damage to PABX Panasonic NS1000 mobile application-based applications using the A * (A star) pathfinding algorithm and the forward chaining method with the PHP (Jquery Mobile) programming language and the database using MySQL, as an application program used by PT. Mediatama Anugrah Citra to facilitate the process of troubleshooting and effective problem solving on target. The features in this expert system include the identification of problems, the identification process, up to the achievement of the goal state and solutions effectively, quickly and precisely, the user as the user or admin has its own login and access rights in identifying, entry and editing. In the programming case testing process it can be seen that the application of the A * Pathfinding algorithm with the heuristic function has proven ineffectively implemented in the expert system and the results of the UAT testing process, the respondents agree (above 91.23%) that overall the expert system helps the expert and can deduce damage to PABX devices correctly.

Copyrights © 2020

Journal Info





Computer Science & IT Engineering


Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) dimaksudkan sebagai media kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai penelitian Rekayasa Sistem, Teknik Informatika/Teknologi Informasi, Manajemen Informatika dan Sistem Informasi. Sebagai bagian dari semangat ...