IPTEK Journal of Proceedings Series
No 2 (2020): IConISE & ACISE 2020

Integrating Business Process Improvement and Information Systems to Improve Service Quality: A Conceptual Model

Pipin Anggaliya (Department of Industrial Engineering, Telkom University, Bandung)
Endang Chumaidiyah (Department of Industrial Engineering, Telkom University, Bandung)

Article Info

Publish Date
10 Apr 2021

Abstract

PT. X is a company that is engaged in testing telecommunications equipment. In its business activities there are some special problems in the current business processes and information systems that are not optimal. This research was conducted to examine the quality of services produced by business processes and information systems used today. The method used is to integrate Business Process Improvement with information systems to improve service quality. The results obtained from this study consist of a conceptual model for getting business processes and designing information systems that have accommodated business process and service improvements.

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Journal Info
IPTEK Journal of Proceedings Series
Website

Abbrev

jps

Publisher

Institut Teknologi Sepuluh Nopember Surabaya

Subject

Computer Science & IT

Description

IPTEK Journal of Proceedings Series publishes is a journal that contains research work presented in conferences organized by Institut Teknologi Sepuluh Nopember. ISSN: 2354-6026. The First publication in 2013 year from all of full paper in International Conference on Aplied Technology, Science, and ...