Binus Business Review
Vol. 11 No. 2 (2020): Binus Business Review

The Distribution Channel Preferences in Purchase Decision-Making of Backpacker Hostel Customers

Aditia Sovia Pramudita (Politeknik Pos Indonesia)
Muhammad Ardhya Bisma (Politeknik Pos Indonesia)
Darfial Guslan (Politeknik Pos Indonesia)



Article Info

Publish Date
31 Jul 2020

Abstract

The research aimed to find the correlation between distribution channels to each purchase decision-making process in hostel buying. This research was quantitative research using questionnaires to gather the data from 349 respondents. Linear regression analysis was used to analyze the data to find the correlation between each variable. The result shows that Online Travel Agent (OTA) has a significant and positive relationship to every purchase decision-making process. Then, go-show has only a significant and positive correlation in the purchase decision step. Meanwhile, the company’s website has a significant and positive relationship to purchase decision and postpurchase behavior steps. Last, the travel agent has no positive correlation to any of the customer decision-making process. Based on those facts, OTA remains the first choice of customers in terms of hostel buying.

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Journal Info

Abbrev

BBR

Publisher

Subject

Economics, Econometrics & Finance

Description

Binus Business Review is an international journal published in March, July, and November hosted by the Research and Technology Transfer Office (LPPM) of Universitas Bina Nusantara. The journal contents are managed by the Binus Business School, Faculty of Economics and Communications, and Forum ...