Jurnal Manajemen Strategi dan Aplikasi Bisnis
Vol 3 No 2 (2020)

Bank Financial Performance in Indonesia: Customer Assisted and Customer Transparent

Ossi Ferli (STIE Indonesia Banking School)
Ilham Wahyu Alfajri (Manajemen, STIE Indonesia Banking School)



Article Info

Publish Date
01 Dec 2020

Abstract

The purpose of this research is to determine the effect of innovation technology on the financial performance. Population of this research are 30 banks in Indonesia Stock Exchange in 2017 that conduct online banking. Samples for each bank are average from 3 respondents. The independent variable uses primary data obtained from questionnaire are Customer Independent, Customer Assisted, and Customer Transparent as a calculation of Innovation technology. The dependent variables use secondary data from financial reports in Indonesia Stock Exchange are financial performance which uses 5 indicators consisting of Non Performing Loans (NPL), Return on Assets (ROA) and Capital Adequacy Ratio (CAR). The data processing method used is the Partial Least Square (PLS) method using Smart PLS 3.0 software. The results show that Customer Independent have no significant effect on financial performance. Customer Assisted and Customer Transparent have a positive significant on financial performance

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Journal Info

Abbrev

JMSAB

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The focus of JMSAB are to promote strategic management and stimulate discussions, deliberations and debates on different management science strategies, principles, models, methodologies, techniques, applications in the field of business, commerce, industry, and ...