Majalah Ilmiah Bahari Jogja
Vol 18 No 2 (2020): Juli

Pengaruh Validity dan Reliability Terhadap Kualitas Delivery PT. Hanoman Sakti Pratama

Fatrodin Fatrodin (Sekolah Tinggi Maritim Yogyakarta)

Article Info

Publish Date
03 Aug 2020

Abstract

Fierce competition lead to bush freight forwarding services are needed in the business. Study aim is to measure the quality of delivery of PT. Hanoman Sakti Pratama forwarding on customer's perception satisfaction-based. The results: (1) Validity-reliability-delivery quality shows that the stream line flow, the correlation coefficient of validity to reliability is smaller than the validity of delivery quality; (2) Delivery reliability is affected by goods when delivered on time, no additional costs, and does not cause claims due to damaged goods during handling delivery; (3) Delivery quality effectively on consumers is influenced by reliability of delivery with friendly handling, and after delivery service.

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Journal Info
Majalah Ilmiah Bahari Jogja
Website

Abbrev

MIBJ

Publisher

Sekolah Tinggi Maritim Yogyakarta

Subject

Computer Science & IT Economics, Econometrics & Finance Education Engineering Transportation

Description

Published twice (edition) in February and July. Contains articles of research, thought, or literature studies in maritime sciences, (shipping, marine, navigation, machinery, etc.), management and policy science, and transportation ...