Jurnal Ilmiah Poli Bisnis
Volume 12 Nomor 2 Tahun 2020

Pengalaman Konsumen, Nilai dan Keinginan untuk Berbelanja Ulang di Kantin Mahasiswa

Alhapen Ruslin Chandra (Politeknik Negeri Padang)



Article Info

Publish Date
24 Dec 2020

Abstract

This study aims to explore the role of experience of students as consumers on utilitarian and hedonic values ​​towards intention to revisit canteen of students in Politeknik Negeri Padang. Consumer experience are measured using dimensions of sense, feel, think, act, and relate. Data were analysed using partial least square structural equation modelling (PLS-SEM). This study found that consumer experience from dimensions of sense, feel and act have a significant positive impact on utilitarian values. In addition, sense, and act also have a significant positive influence on hedonism value. Furthermore, utilitarian, and hedonic values ​​have a positive and significant impact towards intention to revisit the canteen. Thus, the utilitarian and hedonic values ​​obtained through consumer experience will increase student intention to revisit the canteen.

Copyrights © 2020






Journal Info

Abbrev

jipb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Polibisnis ini merupakan jurnal ilmiah yang diterbitkan oleh jurusan Administrasi Niaga Politeknik Negeri Padang dengan Nomor ISSN : 2656-1212 (media online) dan Nomor ISSN : 1858-3717 (media cetak). Terbit sebanyak dua kali dalam setahun (April dan Okober) dan dimaksudkan sebagai media ...