IICS
Vol. 3 No. 2 (2021): ICEMS 2021

Influence Of Servant Leadership, Organizational Safety Culture And Work Environment On Organizational Citizenship Behavior In Application Of Patient Safety With Affective Organizational Commitment

Ana Faizah (Doctoral Program of Human Resource Management, University of Batam Batam, Riau Islands. 29464)
Jemmy Rumengan (Doctoral Program of Human Resource Management, University of Batam Batam, Riau Islands. 29464)
Nurhatisyah nurhatisyah (Doctoral Program of Human Resource Management, University of Batam Batam, Riau Islands. 29464)
Sri Yanti (Doctoral Program of Human Resource Management, University of Batam Batam, Riau Islands. 29464)
Nolla Puspita Dewi (Doctoral Program of Human Resource Management, University of Batam Batam, Riau Islands. 29464)



Article Info

Publish Date
28 Jan 2021

Abstract

The success of the application of patient safety in hospitals, among others, is measured by how much the productivity of nurses in providing quality nursing care to patients and their families. Factors that influence patient safety: organization (safety culture), work environment, individual factors and citizenship behavior, work behavior, teamwork structure and (servant) leadership. In this regard, the purpose of this literature review study is to prove the influence of servant leadership, organizational safety culture and work environment on OCB in the application of patient safety with affective organizational commitment in hospital. This literature review is based on literature sources and related scientific research journals. The method used in this paper is to search from the EBSCO, ProQuest, and Google Scholar databases using keywords servant leadership, organizational safety culture, work environment, OCB, and patient safety. The study population was health workers in the hospital, which measures in the construction are 54 respondents, with a random sampling technique as the sample of the population. The data were analyzed using parametric and non-parametric statistics with SEM-PLS (Structural Equation Modeling-Partial Least Square). The research proves that: Servant leaders and organizational safety culture that is applied, as well as a supportive work environment, have a positive influence on OCB in the application of patient safety in hospitals. Furthermore, it is expected that nurse managers will be able to implement servant leadership and safety culture as well as adequate work environment support so that OCB in implementing patient safety can run optimally, this can be assessed based on patient safety incidents and service quality as hospital brand equity.

Copyrights © 2021






Journal Info

Abbrev

conferenceseries

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

IAIC International Conference Series (IICS) managed by Indonesian Association on Informatics and Computing (IAIC) and supported by Alphabet Incubator . All URL of published articles will have a digital object identifier (DOI). The open-access IAIC International Conference Series provides a fast, ...