JURNAL ILMIAH SIMANTEK
Vol 4 No 3 (2020): JURNAL ILMIAH SIMANTEK

PENGARUH TOTAL QUALITY MANAGEMENT, INTERPERSONAL COMMUNICATION DAN SERVICE QUALITY TERHADAP STUDENT SATISFACTION PADA YAYASAN PENDIDIKAN ISLAM MIFTAHUSSALAM MEDAN

HENNY PURNAMA DEWI (UNIVERSITAS BATTUTA)

Article Info

Publish Date
31 Aug 2020

Abstract

Educational institutions are required to improve their quality in fulfilling student satisfaction so that they can create educatedhumans who have high quality life skills. The control system is one of the things that is a weakness in educational institutionsin Indonesia which causes a decrease in student satisfaction with service quality. Therefore, continuous quality improvementmust be emphasized. The purpose of this study is to optimize student satisfaction through a strategy that focuses onimproving quality by implementing Total Quality Management (TQM), supported by good Interpersonal Communication (IC)between teachers and students in achieving maximum service quality. The sample of this research was 100 high schoolstudents / equivalent class XII Islamic Education Foundation Miftahussalam Medan, the sample was taken using nonprobabilitysampling technique with purposive sampling technique. The second order structural equation model is used asthe basis for analysis and method with the SPPS Programs. The results of this study indicate that Total Quality Management,Interpersonal Communication and service quality have a positive and significant effect on student satisfaction.

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Journal Info
JURNAL ILMIAH SIMANTEK
Website

Abbrev

JIK

Publisher

LP2MTBM MAKARIOZ

Subject

Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health

Description

Jurnal Ilmiah Simantek is refereed and peer reviewed journal, which is designed to publish research articles in Engineering & Technology, Mathematics, Management, Medical Sciences, Medicine, Social Science, Education, Agriculture, Geography, Advertising, Accounting & Finance, Botany, Business ...