Media Akuntansi
Vol 33 No 01 (2021): Januari - Juni 2021

PENGARUH KUALITAS PELAYANAN DAN FASILITAS KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT UMUM DAERAH (RSUD) DR. R. SOEDJATI SOEMODIARDJO PURWODADI KABUPATEN GROBOGAN

Nia Octaviani (Unknown)
Kasidin (STIE Atma Bhakti Surakarta)

Article Info

Publish Date
11 Jun 2021

Abstract

ABSTRACT Improving the quality of service also needs to be done by health service units including hospitals. The hospital has a mission to provide quality health services that are affordable to the community in order to improve the public health status. This type of research used in this research is quantitative research. The sampling technique used was non probability sampling. This study used a sample of 100 (one hundred) respondents. The instrument testing technique in this study was validity and reliability tests, while the data analysis techniques used were descriptive analysis, multiple linear analysis, and classical assumption. The results showed that: 1) service quality had an effect on patient satisfaction, 2) facilities had no effect on patient satisfaction, 3) service quality and facilities had an effect on patient satisfaction.

Copyrights © 2021




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Media Akuntansi
Website

Abbrev

mak

Publisher

Sekolah Tinggi Ilmu Ekonomi St. Pignatelli Surakarta

Subject

Economics, Econometrics & Finance

Description

Media Akuntansi diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi (STIE) St. Pignatelli Surakarta sebagai media untuk menyalurkan pemahaman tentang pendidikan dan ekonomi berupa hasil penelitian lapangan atau laboratorium maupun studi pustaka. Jurnal ini diterbitkan dua kali dalam setahun yaitu pada ...