Journal of Dentomaxillofacial Science
Vol. 6 No. 1 (2021): (Available online: 1 April 2021)

Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction

Fuad H. Akbar (Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia Department of Hospital Management, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia)
Fridawaty Rivai (Department of Hospital Management, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia)
Andi Z. Abdullah (Department of Epidemiology, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia)
Abdul H. Awang (Faculty of Social Sciences and Humanities, National University of Malaysia, Selangor, Malaysia)

Article Info

Publish Date
01 Apr 2021

Abstract

Objective: To determine the relationship between information access, service quality, cost savings, cultural similarities and supporting service systems towards dental tourism patient’s satisfaction at Hospital X.Material and Method: This study was an observational analytic study with a cross sectional approach. The analysis used in this study was performed using SPSS version 23 and correlation analysis.Results: Service quality had a risk of 3.36 times affecting the level of satisfaction and access to information had a risk of 3.64 times affecting the level of satisfaction, and showed a statistically significant relationship (p <0.05).Conclusion: Research shows a statistically significant relationship between service quality and access to information on the level of patient satisfaction.

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Journal Info
Journal of Dentomaxillofacial Science
Website

Abbrev

jdmfs

Publisher

Universitas Hasanuddin

Subject

Dentistry

Description

Journal of Dentomaxillofacial Science (J Dentomaxillofac Sci) is an international, peer-reviewed, and open access journal published in English language. Our journal aims to keep dentists informed of developments and advances in general dentistry and its different specialties in an easy-to-read ...