IJEBD (International Journal Of Entrepreneurship And Business Development)
Vol 4 No 2 (2021): March 2021

The Influence of Service Quality and Brand Equity on Attitude and Behavior Loyalty on Bank Jatim Syariah Surabaya Branch

Nurul Kamaril (Universitas Narotama)
Nurul Aini (Universitas Narotama)
Joko Suyono (Universitas Narotama)
Damarsari Ratnasahara (STIE Mahardika)

Article Info

Publish Date
29 Mar 2021

Abstract

Purpose: This paper aims to analyze the influence of service quality and brand equity on attitude and behavior loyalty in the customers from Bank Jatim Syariah Surabaya. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings: 2 out of 7 hypotheses are accepted while the other 5 is rejected. Research limitations/implications: Variables considered in this study are service quality, brand equity, attitude loyalty, and behavior loyalty. The samples are 80 respondents from Bank Jatim Syariah Surabaya that were chosen using purposive sampling. Practical implications: Results show that from the 7 hypotheses proposed, only 2 that are accepted. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.

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Journal Info
IJEBD (International Journal Of Entrepreneurship And Business Development)
Website

Abbrev

ijebd

Publisher

Universitas Narotama Surabaya

Subject

Economics, Econometrics & Finance

Description

Focus and Scope IJEBD International Journal of Entrepreneurship and Business Development is an international, peer-reviewed journal publishing articles on all aspects of Entrepreneurship and Business Development. All accepted articles will be published on payment of an article-processing charge, and ...