JEMBATAN (Jurnal Ekonomi, Manajemen, Bisnis, Auditing, dan Akuntansi)
Vol 5 No 1 (2020): JEMBATAN (Jurnal Ekonomi, Manajemen, Bisnis, Auditing, dan Akuntansi)

Analisis Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Pada Rumah Sakit Muhammadiyah Palembang

Gumar Herudiansyah (Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Palembang)
Mister Candera (Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Palembang)
Kevin Haminsyah (Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Palembang)



Article Info

Publish Date
12 Jun 2020

Abstract

This study aims to analyze the effect of the dimensions of health service quality on the level of patient satisfaction at the Muhammadiyah Hospital in Palembang. This type of research is quantitative research. The study population was patients at Muhammadiyah Hospital Palembang. The sample is determined by the convenience sampling method, with 100 respondents. The data collection method used was a questionnaire (questionnaire) technique. Data analysis method used is multiple linear analysis method. In the research results obtained using SPSS, showing the results of the t test that shows that tangible variables, responsiveness, reliability, assurance and empathy have a significant effect on patient satisfaction. The results of the f test of tangible variables, responsiveness, reliability, assurance and empathy simultaneously have a significant effect on patient satisfaction at Muhammadiyah Hospital Palembang.

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Journal Info

Abbrev

jembatan

Publisher

Subject

Economics, Econometrics & Finance

Description

JEMBATAN adalah sebuah medium yang digunakan oleh Mulia Darma Pratama untuk menjembatani civitas akademika termasuk akademisi dan mahasiswa dalam melaksanakan salah satu unsur Tri Darma Perguruan Tinggi yaitu penelitian pada bidang Jurnal Ekonomi, Manajemen, Bisnis, Auditing, dan Akuntansi, baik ...