At-Tadbir : jurnal ilmiah manajemen
Vol 5, No 2 (2021): At-Tadbir: jurnal ilmiah manajemen

Mempertahankan Citra Perusahaan Dengan Meningkatkan Marketing Public Relations Dan Service Quality

Norbaiti Norbaiti (Unknown)
Rizky Nastiti (STIE Indonesia Banjarmasin)



Article Info

Publish Date
18 Jul 2021

Abstract

This research aimed to analyze the effect of marketing public relations and service quality on corporate image of PT. Delta Abadi Sentosa in Banjarmasin. This research employed explanatory research type. The population of this study was the customers of PT. Delta Abadi Sentosa Banjarmasin. The number of samples was 100 respondents taken by using purposive sampling. The data were collected through observation, questionnaires, and documentation. The instrument test was done by using validity and reliability tests. Moreover, multiple linear regression model was employed to analyze the data. The results of the analysis showed that simultaneously marketing public relations and service quality affected corporate image. In addition, marketing public relations had a positive and significant influence on the corporate image of PT. Delta Abadi Sentosa Banjarmasin. Moreover, service quality also had a positive and significant influence on corporate image of PT. Delta Abadi Sentosa Banjarmasin.Keywords: Marketing Public Relations, Service Quality, Corporate ImageĀ 

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Journal Info

Abbrev

jurnalattadbir

Publisher

Subject

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Description

urnal ilmiah manajemen At-Tadbir menerbitkan artikel dalam ranah ekonomi, manajemen, dan bisnis dalam lingkup keuangan, manajemen sumberdaya manusia, manajemen pemasaran, manajemen operasional, manajemen sistem informasi, dan menajemen strategi. At-Tadbir diterbitkan pertama pada tahun 2017 secara ...