Bima Journal : Business, Management and Accounting Journal
Vol 2, No 2 (2021)

Personal Selling And Service Relationship With Customer Loyalty In Ud. Successindo Bengkulu

Galuh Hardiyanti (Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu)
Ida Anggriani (Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu)
Nia Indriasari (Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu)



Article Info

Publish Date
05 Jun 2021

Abstract

The research aim to know the relationship of personal selling with customer loyalty at UD. Suksesindo Bengkulu and to know the relationship of service with customer loyalty at UD. Suksesindo Bengkulu. Method Analysis the used is correlation spearman rank and hypothesis test. From result of calculation of correlation of rank spearman between personalĀ  selling with customer loyalty at UD Suksesindo Bengkulu known by value of rho count equal to 0,567 its meaning the relationship of personal selling with customer loyalty at UD Suksesindo Bengkulu is enought, because correlation value reside inĀ  coefficient interval 0,400 - 0,599. From result of calculation of correlation of rank spearman between service with customer loyalty at UD Suksesindo Bengkulu known by value of rho count equal to 0,611 its meaning of the relationship service with customer loyalty at UD Suksesindo Bengkulu is strength, because correlation value reside in coefficient interval 0,600 - 0,799. Based on the hypothesis test, it is known that personal selling and service have a significant relationship with customer loyalty at UD. Suksesindo Bengkulu.

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Journal Info

Abbrev

bima

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

BIMA Journal is a scientific communication media which is issued by PDM Bengkulu. It is the contribution to the development of social science, business, accounting, and economy which is divided into the English Language which contains research results, literature review, field cases, or concepts. ...