Jurnal Bisnis dan Kewirausahaan
Vol 13 No 1 (2020): Jurnal Bisnis dan Kewirausahaan

EVALUASI TINGKAT KEPUASAN PENGGUNA E-PATIENT (STUDI EMPIRIS PADA RSUD Dr. MOEWARDI SURAKARTA)

Andri Eko Saputro (Fakultas Ilmu Kesehatan, Universitas Setia Budi)
Didik Setyawan (Fakultas Ekonomi, Universitas Setia Budi)
Finisha Mahaesti Noor (Fakultas Ekonomi, Universitas Setia Budi)
Sugiyarmasto . (Fakultas Ekonomi, Universitas Setia Budi)



Article Info

Publish Date
01 Apr 2020

Abstract

This study aims to test the satisfaction of using information systems formed from the patient's satisfaction with the quality of the service that is affected by the quality of the system and the perceived quality of information society in Solo while using e-patient applications. This study This confirm the research came back with a different object. Sampling technique was purposive sampling with the population of the community in the solo using the E-Patient application as much as 130 respondents. Testing the measuring instrument tested using the SPSS version 21 and hypothesis testing is done using Structural Equation Models (SEM) use the AMOS program. The results of this study indicate that patient satisfaction of using the E-Patient application significantly that from the quality of service. Quality system and quality of information on quality of service also showed significant effects. These results give Satisfaction to form meaning that patients i n the use of the application E-Patient through the quality of service is affected by the quality of the system and the quality of the information.

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Journal Info

Abbrev

jbk

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Bisnis dan Kewirausahaan merupakan media publikasi ilmiah yang diterbitkan dua kali setahun oleh Fakultas Ekonomi Universitas Setia Budi, yang bertujuan untuk memberikan sarana komunikasi ilmiah melalui penyampaian berbagai hasil penelitian, artikel ilmiah, tinjauan buku, serta ...