JURNAL REKAYASA INFORMASI SWADHARMA (JRIS)
Vol 1, No 1 (2021): JURNAL JRIS EDISI JANUARI 2021

PERANCANGAN SISTEM INFORMASI PELAYANAN PURNA JUAL BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT

Andy Dharmalau (Institut Teknologi dan Bisnis Swadharma)
Yogasetya Suhanda (Institut Teknologi dan Bisnis Swadharma Jakarta)
Lela Nurlaela (Institut Teknologi dan Bisnis Swadharma Jakarta)



Article Info

Publish Date
03 Jan 2021

Abstract

Information is an important factor, which is very influential in realizing a dynamic business world and fast growing. Today's business world is developing along with technological advances, both in the service and non-service sectors. The Jakarta motor repair shop is a company engaged in motor vehicle repair services. The Jakarta motorbike repair shop is experiencing various problems in its operations, namely the slow processing of transaction data, reports and the absence of communication with customers to remind the routine maintenance of the vehicle. To solve existing problems and fulfill management's wishes, then an application that combines the concept of information systems is designed communication using short message service (SMS). This application system runs well, overcoming problems in workshop operations.can send vehicle routine maintenance schedule information to customers, expected to increase customer loyalty.

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Journal Info

Abbrev

jris

Publisher

Subject

Computer Science & IT

Description

Jurnal Rekayasa Informasi Swadharma merupakan jurnal ilmiah yang diterbitkan oleh LPPM ITB Swadharma. Jurnal ini mempublikasikan karya ilmiah hasil penelitian dengan topik Big Data, Sistem Informasi Berbasis Komputer, Data Mining, Data Scientists, Enterprise Architecture, Enterprise Resource ...