Wiga : Jurnal Penelitian Ilmu Ekonomi
Vol. 10 No. 1 (2020): March 2020

Dimensions of Service Quality Satisfaction Community at the Village Government Office

Setyobakti, Moh. Hudi (Unknown)
Murniati, Wahyuning (Unknown)

Article Info

Publish Date
31 Mar 2020

Abstract

Enhancement public service is one goal of the village setting for the community. Therefore, this study analyzed the correlation between the dimensions of customer satisfaction and community satisfaction. The sample in this study was 83 respondents, Lumajang community who use the services of the village offices, which were analyzed using multiple linear regression. The results showed empathy variables that influence people's satisfaction significantly. The coefficient of determination in this study was 77.8%, it can do that only requires empathy Lumajang community village government in the ministry. But the village government should not rule out other dimensions of quality of service, because they have laws that regulate their work to the public.

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Journal Info
Wiga : Jurnal Penelitian Ilmu Ekonomi
Website

Abbrev

wiga

Publisher

Institut Teknologi dan Bisnis Widya Gama

Subject

Economics, Econometrics & Finance Social Sciences

Description

Wiga : Jurnal Penelitian Ilmu Ekonomi is published twice a year in March and September, published by Sekolah Tinggi Ilmu Ekonomi Widya Gama since March 2011. Wiga : Jurnal Penelitian Ilmu Ekonomi is intended as a forum for publishing scientific articles in the field of economics : Accounting, ...