MEANS (Media Informasi Analisa dan Sistem)
Volume 6 Nomor 2

Integrasi Metode Webqual 4.0 dan Importance Performance Analysis (IPA) untuk Mengukur Kualitas Website Inlis Lite

Olivia Ananda Putri (Institut Teknologi Telkom Purwokerto)
Daniel Yeri Kristiyanto (Institut Teknologi Telkom Purwokerto)
Sisilia Thya Safitri (Institut Teknologi Telkom Purwokerto)

Article Info

Publish Date
26 Jan 2022

Abstract

Integrated Library System (Inlis Lite) is used to facilitate library performance in maximizing service and assist the Library in finding information. The problem on the Inlis Lite website is difficult to access. This study uses the Webqual 4.0 method which focuses on 3 variables namely (usability, information qualit and service interaction) and Importance Performance Analysis (IPA) method. The results of teh Inlis Lite website quality analysis have a conformity rate 88,71% which means that the service is still not satisactory. The average GAP of -0,46 means that the quality of the Inlis Lite website still does not meet user expections. There are 4 indicators that need to be improved quality, namely US5, US7, SIQ5, and SIQ6 which are in the first quadrant

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Journal Info
MEANS (Media Informasi Analisa dan Sistem)
Website

Abbrev

Jurnal_Means

Publisher

Universitas Katolik Santo Thomas Medan

Subject

Computer Science & IT

Description

Jurnal MEANS berdiri sejak Tahun 2016 dengan SK dari LIPI yaitu p-ISSN : 2548-6985 (Print) dan e-ISSN : 2599-3089 (Online) Terbit dua kali setiap Tahunnya yaitu Periode I Bulan Juni dan Periode II Bulan Desember Hasil Plagirisme Maksimal 25%, Lebih dari 25% Artikel Tidak Bisa Publish. Ruang lingkup ...