JUDICIOUS: Journal of Management
Vol 2 No 2 (2021): Judicious

Analisis Pengaruh Kualitas Pelayanan, Kepercayaan, Perceived Value dan Kepuasan Mahasiswa terhadap Loyalitas Mahasiswa

Dewi Murtiningsih (Universitas Budi Luhur)
Widi Wahyudi (Universitas Budi Luhur)



Article Info

Publish Date
31 Dec 2021

Abstract

This study aims to determine the effect of service quality on student loyalty; To determine the effect of trust on student loyalty; To determine the perceived value of student loyalty; To determine the effect of student satisfaction on student loyalty; To determine the effect of service quality, trust, perceived value of student satisfaction on student loyalty. This research is included in the type of explanatory research. The sample in this study amounted to 100 students. Questionnaires were used as a tool to collect respondent data, which were then tested using validity and reliability tests. The analytical tool used is linear regression analysis with SPSS Version 21 software. The results show that service quality has no effect on student loyalty, trust has no effect on student loyalty, perceived value has no effect. on student loyalty, student satisfaction affects student loyalty, and to know simultaneously service quality, trust, perceived value and student satisfaction affect student loyalty.

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Journal Info

Abbrev

judicious

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Judicious is a journal published by Neolectura, issued two times in one year. Judicious is a scientific publication media in the form of conceptual paper and field research related to general management scope. It is hoped that Judicious can become a media for academics and researchers to publish ...