CIVITAS: Jurnal Studi Manajemen
Vol 4, No 1 (2022): 28 JANUARI 2022

Pengaruh Segmentasi Pasar, Produk dan Price terhadap Keputusan Nasabah Menggunakan Jasa PT. Pegadaian Syariah Cabang Kuala Simpang

Putri Rahmayani (Sekolah Tinggi Ilmu Manajemen Sukma)
Dewi Shinta W. Lubis (Sekolah Tinggi Ilmu Manajemen Sukma)



Article Info

Publish Date
26 Feb 2022

Abstract

PT. Pegadaian (Persero) is one of the non-banking credit institutions that serve the public in order to get funds quickly through credit. To improve customer decisions PT. Pegadaian is highly demanded for all branch outlets to increase market segmentation. This study aims to analyze the effect of Market, Product and Price Segmentation on Customer Decisions through customer trust in PT. Pegadaian Syariah Kuala Simpang Branch. This study uses a quantitative method involving 133 respondents, sampling using Random Sampling is a sample determinant that provides equal opportunities for each population customer to be sampled. Data collection is done by using questionnaires. The data obtained were analyzed using statistical formulas, with multiple linear regression model, namely path analysis which was processed with SPSS version 18 program. The results of the study showed that partially the quality of service and product had a positive effect on PT. Pegadaian Syariah Kuala Simpang Branch.

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Journal Info

Abbrev

civitas

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

CIVITAS: Jurnal Studi Manajemen adalah jurnal yang memuat hasil penelitian mahasiswa dan dosen di lingkungan Sekolah Tinggi Ilmu Manajemen Sukma di bidang Manajemen SDM dan Organisasi, Manajemen Keuangan, Manajemen Pemasaran dan topik-topik ilmu manajemen lainnya. ...