Jurnal Pariwisata Indonesia
Vol 15 No 2 (2020): Jurnal Pariwisata Indonesia

Kajian Tentang Pengaruh Guest Comment Terhadap Perubahan KebijakanBanquet Manager di Hotel Grand Keisha Yogyakarta

Fera Nurul Permatasari (Sekolah Tinggi Pariwisata Sahid Surakarta)
Budi Purnomo (Sekolah Tinggi Pariwisata Sahid Surakarta)
Denny Asmara (Sekolah Tinggi Pariwisata Sahid Surakarta)

Article Info

Publish Date
01 Dec 2020

Abstract

The purpose of this final project examines the effect of guest comments on changes in banquet policies. In writing this final project, used interviews, questionnaires, observation, literature study and documentation with qualitative descriptive analysis. The results of this study prove the influence of guest comments regarding changes in services, facilities, hotel conditions and security. This is based on the recapitulation of the percentage of information that the respondents answered "strongly agree" as much as 64%, "agree" 32% and doubt "4%" of the total 100%. The conclusion that can be drawn from the guest comments is very important as an evaluation material for changes in the banquet manager policy at the Grand Keisha Hotel Yogyakarta.

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Journal Info
Jurnal Pariwisata Indonesia
Website

Abbrev

JPI

Publisher

Sekolah Tinggi Pariwisata Sahid Surakarta

Subject

Arts Humanities Economics, Econometrics & Finance Education Other

Description

JPI (Jurnal Pariwisata Indonesia) is an open access, peer-reviewed, multidisciplinary journal dedicated to publication in tourism research, with a focus on the application of tourism science to the Indonesian tourism industry. JPI maintains its contribution to scholarships in tourism science in ...