Jurnal REP (Riset Ekonomi Pembangunan)
Vol 6, No 2 (2021): Oktober 2021

DETERMINANT FACTORS OF MOBILE BANKING USAGE: CASE STUDY IN KUPANG, EAST NUSA TENGGARA

Hedwig H. T. Lejap (Universitas Katolik Widya Mandira)
Maria Augustin Lopes Amaral (Universitas Katolik Widya Mandira)
Selfiana Goetha (Universitas Katolik Widya Mandira)
Engelbertus G. Ch. Watu (Universitas Katolik Widya Mandira)
Apryanus Fallo (Universitas Katolik Widya Mandira)



Article Info

Publish Date
23 Oct 2021

Abstract

A review of previous research on m-banking in developing countries reveals that research on the drivers of trust in mobile banking is somewhat limited. Therefore, this study attempts to investigate the factors that influence the user's perception of confidence in mobile banking services. This model was tested empirically using an online survey from a convenience sampling of 95 respondents and analyzed using SEM PLS. This study estimates that six variables (perceived credibility, perceived benefits, security risks, privacy risks, social influence, and perceived behavioral control) directly impact perceived trust in mobile banking. The results, in particular, perceived benefits positively affect perceived trust in mobile banking, followed by social influence, security risk, and privacy risk has power on perceived trust in mobile banking. On the other hand, perceived credibility and PBC show no significant effect on the belief of mobile banking users.

Copyrights © 2021






Journal Info

Abbrev

REP

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal REP (Riset Ekonomi Pembangunan) managed and published by Faculty of Economics Universitas Tidar, is a journal that take an article in economy fields. Jurnal REP (Riset Ekonomi Pembangunan) published every April and October. ...