MetaCommunication; Journal Of Communication Studies
Journal of Communication Studies


Eti Sri Nurhayati (University of Muhammadiyah Jakarta)
Aminah Swarnawati (Unknown)
Cahyo Wibowo (Unknown)
Eka Indri Widarti (Unknown)
Ahmad Thufail (Unknown)
Inasa Ori Sativa (Unknown)

Article Info

Publish Date
26 Mar 2022


The purpose of this research is to describe the effective communication performed by the leader in overcoming organizational conflicts at the Assistant Deputy for Policy Formulation for the Fulfillment of Children's Rights, the Ministry of Women Empowerment and Child Protection using the REACH Principle (Respect, Empathy, Audible, Clarity, Humble). The research uses a descriptive qualitative approach with a case study method. Data collection techniques were carried out through semi-structured interviews, observation and documentation. There were 4 informants, who were selected through purposive sampling and snowball sampling. The results showed that the communication used by the leadership using REACH principle was quite effective in overcoming organizational conflicts. Respect, leaders always listen to input, suggestions, opinions, complaints, stories, problems from all teams and open themselves to criticism and input. Empathy, the leader has a good enough sense of empathy so that it creates openness, and trust and seeks joint solutions if there is a conflict in the team. Audible, the leadership is considered quite clear in providing information and directions. Clarity, Leaders use the media for face-to-face meetings and zoom meetings during the Covid-19 Pandemic, and Whatsapp Group or private chat and telephone so that communication is clear and does not cause misunderstanding. Humble, the leader is very open and listens to all suggestions and input from team members and builds two-way communication to create a conducive work environment.

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Journal Info





Social Sciences


MetaCommunication; Journal Of Communication Studies is a scientific journal, published by Department of Communications, Faculty of Political and Social Sciences, Universitas Lambung Mangkurat. The articles are focused on the results of research and idea in the study of: 1. Communication Science. 2. ...