JAM : Jurnal Aplikasi Manajemen
Vol 20, No 2 (2022)

THE ROLE OF INNOVATIVE CITIZENSHIP BEHAVIOR IN IMPROVING EMPLOYEE PERFORMANCE

Tomy Fitrio (Department of Management Sekolah Tinggi Ilmu Ekonomi Indragiri, Indonesia)
Raja Marwan Indra Saputra (Department of Management Sekolah Tinggi Ilmu Ekonomi Indragiri, Indonesia)
Puspa Dewi (Department of Management Sekolah Tinggi Ilmu Ekonomi Indragiri, Indonesia)
Ivalaina Astarina (Department of Management Sekolah Tinggi Ilmu Ekonomi Indragiri, Indonesia)



Article Info

Publish Date
23 Jun 2022

Abstract

This paper takes the dynamic capabilities (DCs) theory as a theoretical perspective to investigate the role of innovative citizenship behavior as a mediation model in the effect of organizational commitment and culture on the performance of Bank X employees in Indonesia empirically. The data were collected from 340 people and processed using Structural Equation Modeling (SEM). The study proposed innovative citizenship behavior as a strategy for improving employee performance based on the concept of organizational citizenship and innovative behavior. The results showed that organizational commitment and culture mediated by innovative citizenship behavior improve employee performance. That supports the hypothesis of the importance of innovative citizenship behavior in enhancing employee performance. These results strengthen the theory of dynamic capabilities (DCs), which states that reconfiguring internal drive, in this case, employees increases the company's competitive advantage in a dynamic environment.

Copyrights © 2022






Journal Info

Abbrev

jam

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and ...