Jurnal Manajemen dan Bisnis
Vol 7 No 4 (2018): Jurnal Manajemen dan Bisnis (Terbit 30 Desember 2018)

ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR DESA REDANG KECAMATAN RENGAT BARAT KABUPATEN INDRAGIRI HULU

Muhklas Adi Putra (Sekolah Tinggi Ilmu Ekonomi Indragiri (STIE-I) Rengat)
Kurnia Dewi (Sekolah Tinggi Ilmu Ekonomi Indragiri (STIE-I) Rengat)

Article Info

Publish Date
31 Dec 2018

Abstract

The government as a public sector institution carries out and provides public services which are vital for the public interest. This study aims to determine the Quality of Public Services at the Redang Village Office in West Rengat District, Indragiri Hulu Regency. This research used qualitative descriptive analysis, and to collect all the data this research used interviews, observation and documentation. The results of this study indicate that in general the quality of public services in the Redang Village Office in West Rengat District, Indragiri Hulu Regency is seen from five indicators are: Tangibles (real evidence), Reliability, Resposiveness, Assurance, and Empaty (empathy) is still lacking in quality. Likewise, the Redang Village apparatus must further improve the quality of its services by increasing the ability and motivation and discipline.

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Journal Info
Jurnal Manajemen dan Bisnis
Website

Abbrev

jmbi

Publisher

Sekolah Tinggi Ilmu Ekonomi Indragiri

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Manajemen dan Bisnis dimaksudkan sebagai jurnal untuk menerbitkan artikel tentang manajemen dan bisnis. Jurnal Manajemen dan Bisnis menerima manuskrip dalam berbagai topik yakni : Manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen pembangunan daerah, manajemen ...