<![CDATA[Within three years of applying the E-ticketing program at the Cimahi Regional Police there were still cases of illegal fees. This is due to the low understanding of the community towards the innovation of E-Tilang and the implementation of traffic violations that are not in accordance with the SOP (Standard Operational Procedure) that has passed. This research uses the theory of innovation diffusion, the element of management theory, the concept of effectiveness, the concept of E-ticketing, and the concept of public service. This study uses a qualitative approach to the type of field research. The research is located at Cimahi Regional Police with the focus of the research being E-ticket which is associated with public services. E-Tilang is a technology-based service that uses an android mobile phone that helps officers in handling traffic violations. In the application of E-Ticket it is not effective because its implementation is not in accordance with the SOP (Standard Operating Procedure) of E-Ticket. E-ticket in its application is supported by adequate personnel and budget and supporting operational facilities and infrastructure. There are supporting factors, namely personnel, budget, facilities and infrastructure, and inhibiting factors, namely, the target traffic method and the environment that is not conducive. The conclusion is that the implementation of the E-ticket is not effective because it is not carried out in accordance with the SOP (Standard Operational Procedure).]]>
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