International Journal of Social Science and Business
Vol. 2 No. 3 (2018): August

PENGARUH KOMUNIKASI DAN KUALITAS PELAYANAN TERHADAP KINERJA PERAWAT DI RUMAH SAKIT BHAYANGKARA PALEMBANG

Hendra Hadiwijaya (Politeknik Palcomtech)

Article Info

Publish Date
06 Dec 2018

Abstract

This study aims to determine and analyze the influence of communication and service quality on the performance of nurses at Bhayangkara Hospital Palembang. Sample of research is nurse of Bhayangkara Palembang Hospital counted 110 respondents by using purposive sampling method. The analysis of this research using Structural Equation Modeling (SEM), which is operated through Lisrel Program. The results showed that Communication Variables and Service Quality have a positive and significant impact on the Performance of Nurse Hospital Bhayangkara Palembang. Communication Variables more dominant influence on the Performance of Nurse Hospital Bhayangkara Palembang in comparison of service quality variable

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Journal Info
International Journal of Social Science and Business
Website

Abbrev

IJSSB

Publisher

Universitas Pendidikan Ganesha

Subject

Social Sciences

Description

International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to ...