International Journal of Islamic and Social Sciences (ISOS)
Vol. 1 No. 3 (2021): Vol. 1 No. 3 (2021): ISOS : International Journal of Islamic and Social Science

Pump Up Your Sales With These Remarkable Sales Responsiveness Marketing On Customer Satisfaction In The Automotive Industry Tactics

Eman Sulaiman (Sekolah Tinggi Ilmu Ekonomi Cirebon)
Ronaldi WIjaya (Sekolah Tinggi Ilmu Ekonomi Cirebon)



Article Info

Publish Date
24 Dec 2021

Abstract

The purpose of this study was to examine the effect of responsiveness marketing on customer satisfaction in the Automotive Industry. To test these variables, researchers used customers at PT. AUTO2000 Cirebon as the object of research. This type of research is quantitative descriptive. The research was conducted using a survey method by distributing questionnaires to 100 customers. The results of research on responsiveness marketing, showed that it positively significantly affected customer satisfaction that the calculation results obtained t-count > t-table; 2.812 > 0.677. Then H0 is rejected and Ha is accepted, meaning that there is a significant influence between responsiveness marketing on customer satisfaction. R Square of 0.75. This shows that the percentage of the contribution of the independent variable of responsiveness marketing on the dependent variable of customer satisfaction is 75 percent.

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Journal Info

Abbrev

isos

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Islamic and Social Sciences (ISOS) is an open access, peer-reviewed, and refereed journal published by The Islamic Economic and Business Faculty, Universitas Islam Negeri Mataram, Indonesia. The main objective of ISOS is to provide an intellectual platform for the ...