Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Vol 1 No 1 (2022): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan

PENGARUH KEMUDAHAN INTERNET BANKING TERHADAP KEPUASAN NASABAH PT BANK CENTRAL ASIA KANTOR CABANG UTAMA SURYOPRANOTO

Darmeinis Darmeinis (Universitas Panca Sakti Bekasi)
Yenny Yenny (Universitas Panca Sakti Bekasi)

Article Info

Publish Date
13 Jan 2022

Abstract

The activity of saving money today is the main thing for planning the future. Banks as one of the most trusted financial institutions have information technology innovations so that financial transactions become more effective and efficient. Banking technology, called internet banking, has features that provide convenience for customers in transactions that have an impact on customer satisfaction in their use. This paper will analyze the convenience of internet banking on customer satisfaction an PT Bank Central Asia’s main branch office Suryopranoto using a simple regression method, as many as 30 respondents were surveyed through a questionnaire to test the research model. The results of the study indicate that there is a weak and positive relationship between the convenience of internet banking and customer satisfactions because most of the customer satisfaction is influenced by other factors.

Copyrights © 2022




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
281.72 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Website

Abbrev

jempper

Publisher

Sekolah Tinggi Ilmu Ekonomi Trianandra

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JEMPPER : Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan (p-ISSN : 2809-5901 (print), e-ISSN : 2809-6037 (online) adalah merupakan merupakan journal yang mempublikasikan artikel-artikel ilmiah dalam studi Ilmu Ekonomi Manajemen yaitu manajemen sumber daya manusia, manajemen keuangan, manajemen ...