Publik (Jurnal Ilmu Administrasi)
Vol 10, No 2 (2021): December 2021

Consumer Perception of Barista Services in Pare-Pare City

Wim J Winowatan (Food and Beverage Management, Hospitality Department, Tourism Polytechnic Makassar, Indonesia)
I Putu Suarta (Food and Beverage Management, Hospitality Department, Tourism Polytechnic Makassar, Indonesia)
Murdiani Sukarana (Food and Beverage Management, Hospitality Department, Tourism Polytechnic Makassar, Indonesia)



Article Info

Publish Date
30 Dec 2021

Abstract

The purpose of this study is to determine consumer perceptions of barista services in Parepare City, South Sulawesi Province. The method in this study is qualitative using a descriptive approach. The method of data collection in this study was done through observation, interviews with a list of questions, and documentation. The results of the study indicate that consumer perceptions of Barista services have not been maximally reached in general, including the aims and objectives. Baristas do not understand the importance of consumer perceptions of service, especially services in blending coffee drinks. This needs to be followed up so that consumers or guests can better understand the existence and services of Baristas, this is because consumers or guests as coffee drinkers are not coffee connoisseurs and only choose the type of coffee provided. and still lack the availability of very limited and expensive equipment that is spent on each equipment needed.

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Journal Info

Abbrev

publik

Publisher

Subject

Social Sciences

Description

Publik : (Jurnal Ilmu Administrasi), with ISSN 2301-573X (Print), E-ISSN 2581-2084 (Online) is a Peer-reviewed journal published twice in June and December by the Public Administration Studies Program, Faculty of Economics and Social Sciences, Muhammadiyah University of Gorontalo. Publik: (Jurnal ...