JURIKOM (Jurnal Riset Komputer)
Vol 9, No 2 (2022): April 2022

Penerapan Metode PIECES Sebagai Evaluasi Tingkat Kepuasan Pengguna Aplikasi Telegram Sebagai Media Knowledge Sharing

Rini Fitriani (STMIK Borneo Internasional, Balikpapan)
Joy Nashar Utamajaya (STMIK Borneo Internasional, Balikpapan)

Article Info

Publish Date
29 Apr 2022

Abstract

Knowledge sharing has an important role in the student learning process in sharing knowledge with fellow friends and with teachers. Now there is a text messaging/messenger-based feature/application that helps students share knowledge such as telegrams. But whether the telegram application can run optimally in the knowledge sharing process or not, we don't know yet, for that it is necessary to analyze the performance of telegram. The purpose of this study is to determine the level of satisfaction of users of Telegram as an application for knowledge sharing. The method used to measure the level of user satisfaction is using the PIECES method. The results of this study indicate that the Telegram application gets an average value of 3.52 which indicates that users are very satisfied in using the Telegram application as a knowledge sharing application.

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Journal Info
JURIKOM (Jurnal Riset Komputer)
Website

Abbrev

jurikom

Publisher

Sekolah Tinggi Manajemen Informatika dan Komputer Budi Darma

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

Description

JURIKOM (Jurnal Riset Komputer) membahas ilmu dibidang Informatika, Sistem Informasi, Manajemen Informatika, DSS, AI, ES, Jaringan, sebagai wadah dalam menuangkan hasil penelitian baik secara konseptual maupun teknis yang berkaitan dengan Teknologi Informatika dan Komputer. Topik utama yang ...