JURIKOM (Jurnal Riset Komputer)
Vol 9, No 2 (2022): April 2022

Analisis Kepuasan Pengguna Aplikasi Lazada Masyarakat Penajam Menggunakan Metode Pieces Framework

Jakaria Jakaria (STMIK Borneo Internasional, Balikpapan)
Joy Nashar Utamajaya (STMIK Borneo Internasional, Balikpapan)

Article Info

Publish Date
29 Apr 2022

Abstract

Lazada is one of the most popular mobile-platform-based e-commerce in Indonesia today with more than 100 million downloads. During the current COVID-19 pandemic, the Lazada application can be a very helpful application to meet user needs without having to leave the house. In this study, evaluation activities were carried out on a Lazada information system to assess whether the Lazada application used was able to meet the needs of its users, namely Lazada application users. In conducting an analysis or evaluation of a system, it is carried out with an analytical model. Data collection uses the PIECES Framework method, data calculation uses a Likert scale, and determines the average satisfaction. Based on the calculation results, it is known that the PIECES method can be seen in almost every variable getting results (PUAS).

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Journal Info
JURIKOM (Jurnal Riset Komputer)
Website

Abbrev

jurikom

Publisher

Sekolah Tinggi Manajemen Informatika dan Komputer Budi Darma

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

Description

JURIKOM (Jurnal Riset Komputer) membahas ilmu dibidang Informatika, Sistem Informasi, Manajemen Informatika, DSS, AI, ES, Jaringan, sebagai wadah dalam menuangkan hasil penelitian baik secara konseptual maupun teknis yang berkaitan dengan Teknologi Informatika dan Komputer. Topik utama yang ...