JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi
Vol. 3 No. 2 (2020): Jurnal Sistem dan Teknologi Informasi Komunikasi

Analisis Kualitas Layanan Sistem Informasi Dan Teknologi Informasi Pada Sekolah Tinggi XYZ Dengan Metode IPA

Lisa Amelia (Unknown)
Dorie Pandora Kesuma (Universitas MDP)

Article Info

Publish Date
07 Jun 2022

Abstract

This study aimed to analyse the service quality of information system and information technology of XYZ College with Importance Performance Analysis (IPA) method which is used to measure the level of user satisfaction with the services provided. The survey method that is used is questionnaires that were distributed to 200 students at XYZ College and was analyzed by IPA (Importance Performance Analysis) method to determine the level of customer satisfaction that is the gap between importance and performance. The results showed that of the 28 attributes were analyzed by IPA grouped into quadrant I (5 attributes), quadrant II (12 attributes), quadrant III (6 attributes) and quadrant IV (5 attributes).

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Journal Info
JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi
Website

Abbrev

JUTSI

Publisher

Universitas Katolik Musi Charitas

Subject

Computer Science & IT Other

Description

Jurnal Sistem dan Teknologi Informasi Komunikasi ini berisikan artikel dari hasil penelitian dengan mengambil topik seputar sistem dan teknologi informasi Komunikasi dan akan diterbitkan satu kali dalam satu tahun dan berbentuk elektronik (ONLINE) dan CETAK (PRINT). Jurnal ini dibawah asuhan program ...