BUDGETING : Journal of Business, Management and Accounting
Vol 3 No 2 (2022): BUDGETING : Journal of Business, Management and Accounting

Kualitas Produk, Kualitas Layanan, dan Harga terhadap Kepuasan Pelanggan

Mamik Kusuma Ningrum (Universitas Muhammadiyah Jember)
Trias Setyowati (Universitas Muhammadiyah Jember)
Wenny Murtaliningtyas (Universitas Muhammadiyah Jember)



Article Info

Publish Date
30 Jun 2022

Abstract

This study aims to determine and analyze the effect of product quality, service quality, and price on customer satisfaction. This research method is descriptive quantitative. The sample used in this study was 90 respondents using purposive sampling method. The analytical tool used to analyze product quality, service quality, and price on customer satisfaction is multiple linear regression using the SPSS statistical program for window.v.26. The results showed, a) the quality of the product had a significance level of 0.457 and a positive positive regression coefficient of 0.044; b) service quality has a significance level of 0.004 and a positive feasible regression coefficient of 0.214; c) customer satisfaction has a significance level of 0.000 and a positive feasible regression coefficient of 0.343. In conclusion, product quality has a positive and insignificant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, and price has a positive effect on customer satisfaction. Keywords: product quality, service quality, price and customer satisfaction

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Journal Info

Abbrev

BUDGETING

Publisher

Subject

Humanities Social Sciences

Description

BUDGETING : Journal of Business, Management and Accounting is published by IPM2KPE as an information and communication media for practitioners, researchers and academics who are interested in the field and development o, Business, Management and Accounting .The journal is published annually 2 times ...