Wiga : Jurnal Penelitian Ilmu Ekonomi
Vol. 11 No. 2 (2021): September 2021

Assess and Measure Retentions Rates Through Satisfaction

Ikhwanul Hakim (STIE Mandala Jember)
Suwignnyo Widagdo (STIE Mandala Jember)
Yuniorita Indah Handayani (STIE Mandala Jember)



Article Info

Publish Date
30 Sep 2021

Abstract

The success of a college depends on how much retention is formed and student satisfaction is an important factor in achieving that retention. The purpose of this study was to examine the effect of institutional image, service quality, price perception, on student retention through student satisfaction. A total of 100 STIE Widya Gama Lumajang students participated as respondents in this study. Structural Equation Model based on SmartPls 3.0 is used to test the proposed hypothesis. The results showed that there was no direct effect of institutional image and price perception on student retention and price perception had no effect on student satisfaction. Based on its practical implications, student satisfaction has an important mediating role on the influence of institutional image and service quality which is assessed by students to encourage willingness to stay and complete their studies until graduation at STIE Widya Gama Lumajang and student satisfaction. does not have an important mediating role on the effect of price perception on student retention.

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Journal Info

Abbrev

wiga

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Wiga : Jurnal Penelitian Ilmu Ekonomi is published twice a year in March and September, published by Sekolah Tinggi Ilmu Ekonomi Widya Gama since March 2011. Wiga : Jurnal Penelitian Ilmu Ekonomi is intended as a forum for publishing scientific articles in the field of economics : Accounting, ...