Sci-Tech Journal
Vol. 1 No. 2 (2022): Sci-tech Journal (STJ) 

Analisis  Kualitas Pelayanan, Fasilitas Terminal Keberangkatan, dan Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima  

Tri Nofiyati (Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta)

Article Info

Publish Date
13 Aug 2022

Abstract

The purpose of this study was to determine whether the influence of service quality and departure terminal facilities on passenger satisfaction at Sultan Muhammad Salahuddin airport, Bima. The type of research taken is quantitative. The source of this research data is primary data that comes from distributing questionnaires with 50 samples, namely passengers who have traveled via air transportation at Sultan Muhammad Salahuddin Airport, Bima. This research uses Multiple Linear Regression analysis method. The results obtained from this study indicate that: (1) H1 service quality has a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima (2) H2 available facilities have a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima. Keywords: Service, Facilities and Passenger Satisfaction.

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Journal Info
Sci-Tech Journal
Website

Abbrev

stj

Publisher

Masyarakat Ekonomi Syariah Bogor

Subject

Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Public Health

Description

Sci-Tech Journal is a peer-reviewed national journal published by Masyarakat Ekonomi Syariah (MES) Bogor in collaboration with Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor, Ikatan Ahli Ekonomi Islam (IAEI), and Intelectual Association for Islamic Studies (IAFORIS) . This journal contains ...