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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Sci-Tech Journal
Tri Nofiyati
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Public Health Social Sciences

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Analisis  Kualitas Pelayanan, Fasilitas Terminal Keberangkatan, dan Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima   Tri Nofiyati
Sci-tech Journal (STJ) Vol. 1 No. 2 (2022): Sci-tech Journal (STJ) 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (976.433 KB) | DOI: 10.56709/stj.v1i2.31

Abstract

The purpose of this study was to determine whether the influence of service quality and departure terminal facilities on passenger satisfaction at Sultan Muhammad Salahuddin airport, Bima. The type of research taken is quantitative. The source of this research data is primary data that comes from distributing questionnaires with 50 samples, namely passengers who have traveled via air transportation at Sultan Muhammad Salahuddin Airport, Bima. This research uses Multiple Linear Regression analysis method. The results obtained from this study indicate that: (1) H1 service quality has a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima (2) H2 available facilities have a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima. Keywords: Service, Facilities and Passenger Satisfaction.
Pengaruh Kualitas Pelayanan dan Fasilitas Terminal Keberangkatan terhadap Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima Tri Nofiyati
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 1 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (340.125 KB) | DOI: 10.47467/reslaj.v5i1.1305

Abstract

The purpose of this study was to determine whether the influence of service quality and departure terminal facilities on passenger satisfaction at Sultan Muhammad Salahuddin airport, Bima. The type of research taken is quantitative. The source of this research data is primary data that comes from distributing questionnaires with 50 samples, namely passengers who have traveled via air transportation at Sultan Muhammad Salahuddin Airport, Bima. This research uses Multiple Linear Regression analysis method. The results obtained from this study indicate that: (1) H1 service quality has a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima (2) H2 available facilities have a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima. Keywords: Service, Facilities and Passenger Satisfaction.
Pengaruh Kualitas Pelayanan dan Fasilitas Terminal Keberangkatan terhadap Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima Tri Nofiyati
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 1 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (754.164 KB) | DOI: 10.47467/reslaj.v5i1.1310

Abstract

The purpose of this study was to determine whether the influence of service quality and departure terminal facilities on passenger satisfaction at Sultan Muhammad Salahuddin airport, Bima. The type of research taken is quantitative. The source of this research data is primary data that comes from distributing questionnaires with 50 samples, namely passengers who have traveled via air transportation at Sultan Muhammad Salahuddin Airport, Bima. This research uses Multiple Linear Regression analysis method. The results obtained from this study indicate that: (1) H1 service quality has a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima (2) H2 available facilities have a significant effect on passenger satisfaction at Sultan Muhammad Salahuddin Airport Bima. Keywords: Service, Facilities and Passenger Satisfaction.
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