Jurnal Ilmu Administrasi Negara
Vol 16, No 1 (2018)

KUALITAS PELAYANAN DAN KEPUASAN PEDAGANG DALAM MEMBAYAR RETRIBUSI PASAR

Dita Indah Fitri (Unknown)
Meyzi Hariyanto (Unknown)
Chalid Sahuri (Unknown)

Article Info

Publish Date
14 Sep 2018

Abstract

 Service Quality and Trader's Satisfaction In Paying Market Levy. This study aims to determine and analyze the effect of service quality on market merchant satisfaction at Pekanbaru City Market Service in paying market levies. The type of research used is survey research. The population of this study is the market traders and samples of 100 people who carried out accidentally. Technique of collecting data is done by observation, questionnaire and documentation. Data analysis method used is multiple linear regression. The results showed that the dimensions of service quality simultaneously and partially positive and significant effect on market traders satisfaction. The empathy variable is the dominant variable affecting market trader's satisfaction. 

Copyrights © 2018




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
16102.013 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Ilmu Administrasi Negara
Website

Abbrev

JIANA

Publisher

Universitas Riau

Subject

Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, ...