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Jurnal Ilmu Administrasi Negara

JIANA
Website

Published by Universitas Riau

ISSN : 1411948x EISSN : 27145581 DOI : https://dx.doi.org/10.46730/jiana

Core Subject : Social, Engineering,

Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.

Arjuna Subject : Ilmu Sosial - Administrasi Publik

Articles 318 Documents

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EFEKTIFITAS PENGELOLAAN TERMINAL TRANSPORTASI DARAT Indra Alpino, Sujianto, Febri Yuliani
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 17, No 1 (2019)
Publisher : Universitas Riau

Effectiveness of Management of Land Transportation Terminals. This study aims to find out how the Management of the Indragiri Laksmana Bandar Terminal is carried out by the Transportation Service of Indragiri Hilir Regency. This research is descriptive research. Data collection techniques used are interviews, observation, and literature. The results showed that the Transportation Agency of Indragiri Hilir Regency had 3 important roles, namely the Transportation Service of Indragiri Hilir Regency as a regulator or policy maker, the Transportation Agency as a provider of facilities related to the field of public transportation and the Transportation Agency as supervisors in supervising every policy and infrastructure provided for support the need for transportation services. The results of the study indicate that terminal operations have not been fully implemented based on standard type B terminals.

Kebijakan Kesempatan Kerja Budiman Widodo
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 11, No 01 (2011)
Publisher : Universitas Riau

This research aims to reveal opportunities for employment in home industries in ruralareas, and the level of income earned from industrial activities of the household and the factorsthat influence it, including: a) the skill factor the craftsmen; b) the allocation of time; c) growth in thenumber domestic industry during the last 5 years. Respondents of this study totaled 163 homeindustries, which include industrial type house hold steamer, pots of house hold industriesand types of carving home industry. Data was collected using questionnaires, interviewsand observation. To find out how much manpower that is absorbed is used cross tabulati-on analysis between the skills and earned income and the allocation of time for each industry. Theresults of this study indicate that the domestic industry to create employment opportunities in ruralareas by increasing the amount of energy absorbed by domestic industrial sector and increasingrural income. The existence indistri house holds in rural areas is a policy alternative employmentopportunities in solving the problem of employment reduction in agriculture sector and reducethe urbanization

KUALITAS PELAYANAN DAN KEPUASAN PEDAGANG DALAM MEMBAYAR RETRIBUSI PASAR Dita Indah Fitri; Meyzi Hariyanto; Chalid Sahuri
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 16, No 1 (2018)
Publisher : Universitas Riau

Service Quality and Trader's Satisfaction In Paying Market Levy. This study aims to determine and analyze the effect of service quality on market merchant satisfaction at Pekanbaru City Market Service in paying market levies. The type of research used is survey research. The population of this study is the market traders and samples of 100 people who carried out accidentally. Technique of collecting data is done by observation, questionnaire and documentation. Data analysis method used is multiple linear regression. The results showed that the dimensions of service quality simultaneously and partially positive and significant effect on market traders satisfaction. The empathy variable is the dominant variable affecting market trader's satisfaction.

Implementasi Undang-Undang No. UU 32 Tahun 2004 (Kasus Implementasi Lembaga Lokal di Riau) Sujianto Sujianto
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 10, No 01 (2010): Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

Indonesia has the compound community, his complexity can be seen from twocharacteristics of the vertical complexity like; the layer economical social and politicalsocial and social culture. The complexity horizontally is to be based on associationrelations primodial. Henceforth this grouping forms a social organization formal andinformal. The two characteristics are very much seen in the ethnic group's Originalcommunity like the Sakai Ethnic Group and Akit. The two groups enter the transitioncurrent culture (food producing and tribe society). In a manner the culture the twocommunities have the typical characteristics, but the No. UU taking effect 5 in 1979happen the contraction even the abolition of the local culture culturally. During 1998reform brings the fresh wind is current him come back the local culture that is based withNo. UU 32 in 2004. His question how the implementation of this UU, because some ofthe authorized side the tradition already am not available. The aim of this article is to seethe implementation of this UU by using the structural theory functional, through fourfunctions that force. The implementation term is replaced with the implementation, tobring discussions in this article close. This study method uses the approach qualitativeand quantitative. The qualitative data is received through the interview and observation,afterwards changed with the Likert Scale to make the data to be quantitative. Theresearch result show that implementation of UU No.32 in 2004changed local institute,local structural and local cultural at implementation rural development.

PENGARUH KUALITAS PELAYANAN PADA KEPUASAN NASABAH Jeliria Karniawati; Seno Andri; Chalid Sahuri
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 2 (2017)
Publisher : Universitas Riau

Effect of Service Quality on Customer Satisfaction. This study aims to determine and analyze the effect of service quality on customer satisfaction in the Work Area of Regional Office of BRI Pekanbaru. The instrument used for data collection is a questionnaire. The population of this research is Bank BRI customers located in the Working Area of BRI Pekanbaru Regional Office which accumulated until 31 December 2015 amounted to 77,750 people. The sample in this study based on the formula taro yamane obtained 100 people. Data analysis techniques use simple linear regression analysis. The results show that service quality has a significant direct and positive influence on customer satisfaction. This study concludes that the better service quality applied to customers in the Work Area of BRI Pekanbaru Regional Office, the better the customer satisfaction. Direct contribution given quality of service on customer satisfaction is equal to 54,6%, while the rest 45,4% influenced by other factor.

DYNAMIC GOVERNANCE DALAM UPAYA DESA TOAPAYA SELATAN MEWUJUDKAN DESA MANDIRI DI TAHUN 2023. Christina Ompusunggu; Edison Edison; Ramadhani Setiawan Setiawan
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 20, No 1 (2022): JIANA: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

Desa mandiri menunjukkan bahwa desa mempunyai kekuatan secara sosial, ekonomi dan budaya melalui pembangunan dan pemberdayaan masyarakat secara berkelanjutan. Salah satu desa unggul dan memiliki target untuk menjadi desa mandiri adalah desa Toapaya Selatan, dengan berbagai upaya yang dinamis dilakukan untuk mewujudkannya. Tujuan dari penelitian ini yaitu untuk mengetahui dinamika/praktik dynamic governance dalam upaya Desa Toapaya Selatan mewujudkan desa mandiri, serta hambatan-hambatan yang dialami dalam mewujudkannya. Penelitian ini menggunakan metode dengan pendekatan kualitatif. Sumber data diperoleh melalui observasi, wawancara, dan dokumentasi. Teknik analisis data yaitu reduksi data, penyajian data dan penarikan kesimpulan. Hasil peneltian ini menunjukkan bahwa Desa Toapaya Selatan memiliki potensi dan melakukan kemampuan yang dinamis. Masih ada hambatan di beberapa indikator seperti kesehatan, pendidikan dan ekonomi. Kini berupaya mengoptimalkannya melalui penyediaan fasilitas, menjalankan desa wisata yang tertunda, pengembangan pasar desa dan PADes. Able people, adanya berbagai prestasi hingga dikancah nasional dibawah kepemimpinan Kepala Desa, bersama unsur-unsur desa lainnya, agile process, adanya proses kerja yang baik untuk desa wisata maupun di Bumdes sehingga sudah dapat berkontribusi terhadap PAD, thinking ahead, Desa Toapaya Selatan melakukan hal-hal yang dianalisis dan direncanakan kedepan memberi dampak terhadap kemandirian desa. Thinking again, untuk mencapai keberhasilan suatu kegiatan, dilakukannya pemetaan terhadap produk dan sumberdaya serta modal yang tersedia. Thinking across, dengan belajar dari desa mandiri lainnya seperti Bali dan Jogja, Ponggok, desa aktif berinovasi, melirik hal-hal baru yang dapat dikembangkan dan memaksimalkan potensi desa untuk menjadi mandiri.

IMPLEMENTASI PELAYANAN ADMINISTRASI TERPADU Mega Fitri
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 13, No 1 (2015)
Publisher : Universitas Riau

Implementation of the Integrated Administrative Services. This study aims to identify and analyze the factors Implementation of the Integrated Administrative Service in the District Kuantan Singingi. Methods the research method used is descriptive research with a qualitative approach. Data was collected through interviews with informants consisting of Head, Head Secretary, Administration Section Chief, Section of Government staff and the people who never get a good service that the service licensing and non license in the District Kuantan District Office Singingi Singingi through observation and documentation. The data were analyzed with descriptive qualitative. The results showed that the factors that affect the implementation of the Integrated Administrative Service in District Kuantan Singingi seen from the communication factor, sources, trends and bureaucratic structures have not been so good. There are still many shortcomings encountered in its implementation in the field.

KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 18, No 2 (2020): JIANA: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

Policy Quality Of Public Services In Dinas Kependudukan Dan Pencatatan Sipil Of Pekanbaru City. This study departs from the problem of the poor quality of public service at the Disdukcapil in Pekanbaru, starting from the non-responsiveness of public complaint services, the condition of narrow spaces, non-functioning waiting room facilities and infrastructure, as well as the lack of certainty over the completion of administrative services. This research is intended to analyze the quality of public services in Pekanbaru City Disdukcapil service and find out what factors are hampering the improvement of the quality of public services. This study uses a descriptive qualitative research method approach. Primary data obtained directly through interviews from informants, namely the Staff, the Heads of Divisions and the Heads of Sub Divisions in the Disdukcapil Pekanbaru City as the implementor. From the results of this study it can be seen that the quality of public services in Pekanbaru City Disdukcapil service has not, this condition is known from the inadequate physical condition of the building, there are still weak employees at work and there is no certainty of time given to the community when their affairs are finished.

KUALITAS PELAYANAN DAN LOYALITAS KONSUMEN
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 14, No 2 (2016)
Publisher : Universitas Riau

Service Quality and Customer Loyalty. This study aims to determine the effect of service quality on customer loyalty in PT. Nav Jaya Mandiri Home Singing Family Pekanbaru. The data used are primary data and secondary data. The analysis used is descriptive analysis and simple linear regression analysis using SPSS version 17. Samples were taken using accidental sampling method with a sample size of 100 respondents. Results of research conducted by a simple linear regression analysis obtained value b (regression coefficient) of 0.810 to 0.666 of Constanta where an independent variable that any change in the quality of service will affect the dependent variable namely customer loyalty. Based on these results it can be concluded that the value of the correlation coefficient has a high value or positive, it means that there is the influence of service quality on customer loyalty. While the value of determination between service quality and customer loyalty is 55.4% and the remaining 44.6% is determined by other factors.

KUALITAS PELAYANAN PUBLIK PADA WILAYAH KONFLIK TAPAL BATAS
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 18, No 1 (2020): JIANA: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

The purpose of this study was to determine the quality of public services at the Kunto darussalam sub-district office towards the people of the border areas of Rokan Hulu Regency and Kampar Regency, in accordance with the 2005 governor's regulation No.30 regarding affirmation of administrative areas of the village administration of Diamond Village, flat land, Diamond Jaya, rimbo makmur, included in the administrative region of kunto Darussalam sub-district, rokan hulu district. And what are the effects. The theory in this study uses the theory from Tjiptono in Hardiyansyah about the quality of public services. This research was conducted using qualitative descriptive methods. The sampling technique used was Purposive Sampling, with data collection using the method of observation, interviews and documentation. The results of this study showed that the quality of public services at the Kunto darussalam sub-district office towards the people of the border region of Rokan Hulu and Kampar districts. did not go as expected, and there are still constraints in facilities and infrastructure as well as the budget. In addition, it was also concluded that due to the pros and cons of fighting over the administrative area, it affects the community, and causes conflict between communities and its impact is generally seen in the community environment.

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Contact Name
Adianto

Contact Email
adianto@lecturer.unri.ac.id

Phone
+62 812 68906966

Journal Mail Official
jiana@ejournal.unri.ac.id

Editorial Address
Program Studi Magister Ilmu Administrasi FISIP Universitas Riau kampus Bina Widya Km. 12,5 Simpang Baru Pekanbaru, 28293 Telp./Fax (0761) 563323

Location
Kota pekanbaru,

Riau

INDONESIA

Abstract

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Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Adianto

Contact Email adianto@lecturer.unri.ac.id

Phone +62 812 68906966

Journal Mail Official jiana@ejournal.unri.ac.id

Editorial Address Program Studi Magister Ilmu Administrasi FISIP Universitas Riau kampus Bina Widya Km. 12,5 Simpang Baru Pekanbaru, 28293 Telp./Fax (0761) 563323

Location Kota pekanbaru, Riau INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Adianto

Contact Email
adianto@lecturer.unri.ac.id

Phone
+62 812 68906966

Journal Mail Official
jiana@ejournal.unri.ac.id

Editorial Address
Program Studi Magister Ilmu Administrasi FISIP Universitas Riau kampus Bina Widya Km. 12,5 Simpang Baru Pekanbaru, 28293 Telp./Fax (0761) 563323

Location
Kota pekanbaru,

Riau

INDONESIA