Journal of the Community Development in Asia
Vol 4, No 3 (2021): Journal of The Community Development in Asia (JCDA)

The Performance of Foodpanda During The Pandemic: A Study of Consumers' Perspective

Azimah Shazeeda Suleiman (Universiti Sains Malaysia)
Daisy Mui Hung Kee (Universiti Sains Malaysia)
Asraaf Mohmed Azmi (Universiti Sains Malaysia)
Da Wei Chan (Universiti Sains Malaysia)
Jhing Hoong Aw (Universiti Sains Malaysia)
Wulan Ruhiyyih Khanum (Universitas Airlangga)
A.A. Gde Satia Utama (Universitas Airlangga)

Article Info

Publish Date
20 Sep 2021

Abstract

Foodpanda is a food delivery service widely known among Malaysians for ordering food and groceries. Due to the pandemic outbreak, the usage of Foodpanda apps has rapidly increased. The objective of the study is to identify the performance of Foodpanda during the pandemic and if Foodpanda is the favorite food delivery service. A total of 150 Foodpanda customers participated in the survey. Results indicated that Foodpanda is ranked as the most favorite food delivery service in Malaysia. The results also indicated that customer satisfaction and loyalty are the key elements of the better performance of Foodpanda. The recommendation is presented.

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Journal Info
Journal of the Community Development in Asia
Website

Abbrev

JCDA

Publisher

AIBPM Publisher

Subject

Humanities

Description

JCDA aims to feature narrative, theoretical, and empirically-based research articles. The journal also accepts articles with data taken from reflections as well as experiences (qualitative research) relevant to community development in Asia. As it explores the community development broadly, the ...