Enrichment : Journal of Management
Vol. 12 No. 4 (2022): October: Management Science and Field

The Effect of Service Quality and Tax Knowledge on the Satisfaction of Taxpayers of Personal Persons (Case Study at Kpp Pratama Medan Timur)

Fitri Handayani (STMB MULTISMART)
Candy Lie (STMB MULTISMART)

Article Info

Publish Date
31 Oct 2022

Abstract

The purpose of this study was to determine how the effect of service quality and tax knowledge on individual taxpayer satisfaction at KPP Pratama Medan Timur. The research method that will be used is descriptive quantitative, while the data collection method used is a questionnaire which will then be measured with a Likert scale. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that partially or simultaneously the variables of service quality and tax knowledge have a significant influence on individual taxpayer satisfaction at KPP Pratama Medan Timur.

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Journal Info
Enrichment : Journal of Management
Website

Abbrev

enrichment

Publisher

Institute Of Computer Science

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...