AKTUAL
Vol 20, No 2 (2022): Jurnal AKTUAL

ANALISIS KEPUASAN. PELANGGAN MELALUI KUALITAS PELAYANAN, EVENT DAN BRAND. COMPANY HOTEL @HOM PREMIERE TIMOHO YOGYAKARTA BY HORISON

Riska Nugraheni (Universitas Islam Batik Surakarta)
Eny Kustiyah (Universitas Islam Batik Surakarta)
Ida Aryati Dyah Purnomo Wulan (Unknown)



Article Info

Publish Date
31 Jul 2022

Abstract

The purpose the study was determine the effect of service quality variables, Events, and brand companies on customer satisfaction at Hotel Hom Premiere Timoho Yogyakarta, both individually and collectively. The research method is in the form of a quantitative approach research. The population is visitors to the hotel @HOM Premiere Timoho Yogyakarta and the number of samples is 100 respondents with the research sampling technique is simple random sampling. Processing the data using the SPSS program using multiple regression equation analysis tools, t test, F test and coefficient of determination(R2) test. The results of the analysis of the results of the F test can be obtained that the quality of services, Events, and brand companies have a significant effect on customer satisfaction at the Hotel @HOM Premiere Timoho Yogyakarta together. The results of the t-test indicate that the service quality, Event, and Brand. Company variables have a significant influence on individual customer satisfaction at Hotel @HOM Premiere Timoho Yogyakarta. Keywords: Service Quality, Event, Brand. Company and Customer Satisfaction

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Journal Info

Abbrev

aktual

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

Jurnal AKTUAL an electronic national journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management.This journal encompasses original research articles, review articles, and short communications, ...