Jurnal Kesehatan STIKes IMC Bintaro
Vol. 5 No. 1 (2022): Jurnal Kesehatan STIKes IMC Bintaro

HUBUNGAN MUTU PELAYANAN TERHADAP TINGKAT KEPUASANPASIEN PENGGUNA BPJS DI POLIKLINIK RUMAH SAKIT X TANGERANG TAHUN 2021

Susilawati (STIKes Ichsan Medical Centre Bintaro)
Muryani Septi Wulandari (STIKes Ichsan Medical Centre Bintaro)

Article Info

Publish Date
31 Mar 2022

Abstract

Introduction : Patient satisfaction can be created through good service by medical personnel in the health institution, thus if the service is not good, the patient who is dissatisfied will file a complaint with the hospital. While the quality of service Purpose: This study aims to determine the relationship between the quality of health services and the satisfaction level of BPJS users at the Polyclinic Hospital X Tangerang. Methods: The design of this study used a cross-sectional design or it could be called a cross-sectional study. Data collection was carried out by meansof a questionnaire. The number of respondents was 58 respondents. Results: The results obtained by the researcher were 39 respondents (67%) from 58 respondents who rated the quality of service as good and rated patient satisfaction with a satisfied value. In addition, there were also 19 respondents (33%) out of 58 respondents who rated the quality of service as adequate and patient satisfaction was lacking. Conclusion: Based on the above data, it can be concluded that there is a significant relationship between Service Quality and BPJS User Satisfaction Levels at the Polyclinic of RS X Tangerang in 2021 as evidenced by the value of Pearson Chi-Square = 0.000α. The results of the analysis used statistical tests using the Chi-Square correlation test, the value of Pearson Chi-Square = 0.000 <p (0.05), so Ho's conclusion was rejected, namely there was no relationship between service quality and BPJS patient satisfaction at the Polyclinic Hospital X Tangerang in 2021 Suggestion: In order for the quality of service to the level of patient satisfaction of BPJS users to be good.

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Journal Info
Jurnal Kesehatan STIKes IMC Bintaro
Website

Abbrev

djs

Publisher

Sekolah Tinggi Ilmu Kesehatan IMC Bintaro

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

Jurnal Kesehatan STIKes IMC Bintaro merupakan jurnal ilmiah yang menyajikan artikel tentang pengetahuan dan informasi riset dan pengembangan terkini yang berhubungan dengan kesehatan, keperawatan, kebidanan, perumahsakitan, dan farmasi. Jurnal ini merupakan sarana publikasi dan ajang berbagi karya ...