Journal of Information Systems and Management
Vol. 1 No. 4 (2022): August 2022

The Role of Social Media Marketing and Electronic Word of Mouth on Brand Image and Purchase Intention of SMEs Product

Mochammad Jasin (Universitas Islam Negeri Jakarta, Indonesia)



Article Info

Publish Date
23 Aug 2022

Abstract

This study aims to analyze the effect of social media marketing and electronic word of mouth on purchase intention through brand image. Methods This research is a quantitative research. Sampling The technique used is non-probability sampling by means of purposive samples. The sample used is 430 respondents, namely active social media users. Data collection The tool used is an online questionnaire distributed through social media. The data analysis technique used is structural equation modeling (SEM) analysis using the Smart PLS 3.0 program. Results of This study proves that Social Media Marketing has a positive and significant effect on Brand Image. Electronic word of mouth has a positive and significant influence on Brand Image. Social media Marketing has a positive and significant effect on Purchase Intent. Electronic Word of Mouth has a positive and significant impact on Purchase Intention. Brand Image has positive and significant effect on Purchase Intention. social media has a positive and significant effect on Purchase Intentions through Brand Image.

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Journal Info

Abbrev

jisma

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering

Description

Journal of Information Systems and Management (JISMA) are international journals with peer-review, which emphasizes the aspects of theory, research, and intellectual development of the information systems in organizations, institutions, economy, and society. Journal of Information Systems and ...