Jurnal Manajemen Bisnis Transportasi dan Logistik
Vol 5, No 2 (2019): Januari

Kualitas Pelayanan Keselamatan Penerbangan

Datunabolon Datunabolon (Institut Transportasi dan Logistik Trisakti)
Wynd Rizaldy (Institut Transportasi dan Logistik Trisakti)
Djoko Priambodo (Institut Transportasi dan Logistik Trisakti)



Article Info

Publish Date
29 Jan 2019

Abstract

The purpose of this study is to determine the relationship between Employee Competence (Co) and Quality of Service (Ku) with Aviation Safety (Ks). This research was conducted at PT. Jasa Angkasa Semesta Tbk. Jakarta Export warehouse with n = 45 respondents decided to keep due to saturated samples. The method analysis was simple linear regression, multiple linear regression, simple correlation and partial correlation. The results of the research are as follows; (1) there is a positive correlation between employee competency (Ko) and flight safety (Ks), (2) there is a positive correlation between service quality (Ku) and flight safety (Ks), and (3) there is a positive correlation between employee competency and quality of service towards flight safety. Based on the results of the study, the flight safety can be improved by increasing employee competence and service quality.

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Journal Info

Abbrev

jmbtl

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

Description

The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service ...