CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis
Vol. 2 No. 3 (2022): Agustus : Jurnal Manajemen dan Ekonomi Bisnis

Pengaruh Store Atmosphere, Kualitas Pelayanan dan Customer Experience Terhadap Kepuasan Konsumen di Bhineka Muda Merdeka Denpasar

Ni Putu Shinta Vishuda Yoga Sasmitha (Universitas Dhyana Pura, Bali, Indonesia)
I Wayan Ruspendi Junaedi (Universitas Dhyana Pura, Bali, Indonesia)
I Gede Agus Mertayasa (Universitas Dhyana Pura, Bali, Indonesia)



Article Info

Publish Date
13 Sep 2022

Abstract

In order to find out indications of the influence of store atmosphere, service quality, and customer experience on consumer satisfaction at Bhineka Muda Merdeka, a study using a population, namely all consumers from Bhineka Muda Merdeka Denpasar, took a sample of 120 people. Based on these results, it can be concluded that the indication of store atmosphere has a positive and significant impact on customer satisfaction with the results of t-count 3,425 > t-table value 1,7 and a significance value of 0,001 <0,05. Another indication is that the quality of service has a positive and significant impact on consumer satisfaction, with the results of t-count 2,699 > t-table value 1,7 and a significance value of 0,008 <0,05. The last indication is that customer experience has a positive and significant impact on consumer satisfaction, with the results of t-count 2,910 > t-table value 1,7 and a significance value of 0,004 <0,05. Broadly speaking, there are indications simultaneously between store atmosphere, service quality, and customer experience on customer satisfaction of 34,9%.

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Journal Info

Abbrev

cemerlang

Publisher

Subject

Economics, Econometrics & Finance

Description

CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis, berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas ...