Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Vol. 2 No. 3 (2022): October

STRATEGY ANALYSIS OF SERVICES, SYSTEMS AND FACILITIES ON EMPLOYEE PERFORMANCE THROUGH SERVICE USER SATISFACTION AT KSOP SPECIAL BATAM

Mursal Mursal (Universitas Batam)
Hidayat Hidayat (Universitas Batam)
Noviyanti Noviyanti (Universitas Batam)
Muammar Khaddafi (Faculty of Economics and Business, Universitas Malikussaleh)
Mohammad Arief Habibie (Universitas Batam)

Article Info

Publish Date
30 Oct 2022

Abstract

This study aims to analyze how the strategy between services, systems and facilities with employee performance through service user satisfaction at KSOP Special Batam. The population in the study involved 2169 employees from all SIUPAL ship agency companies and SIUPKM agencies. The sampling method is based on the Krejcie and Morgan tables as many as 327 people, questionnaires are distributed via the Google Form link with an estimated data collection period of one month, after the data is collected to be processed and analyzed further. Based on the results of hypothesis testing on all independent variables showed a significant effect on the dependent, the results of testing the value of adjusted R 2 are 0.817 which means that the independent variable of service, systems, and facilities and employee performance in general, it is able to have an effect of 81.7% of service user satisfaction, while the rest is influenced by other variables outside this research model.

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Journal Info
Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Website

Abbrev

MORFAI

Publisher

CV. RADJA PUBLIKA

Subject

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Description

MORFAI This journal will publish research articles or studies that are multidisciplinary in nature, including: education, law, health, agriculture, engineering, energy, technology, and social science. This journal is dedicated to explore and socialize many creative and innovative thought who focus ...